+- Smart Home Automation Forum (https://www.kincony.com/forum)
+-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=1)
+--- Forum: News (https://www.kincony.com/forum/forumdisplay.php?fid=5)
+--- Thread: if install 2022 new KBOX android phone app crashed, how to do? (/showthread.php?tid=1699)
if install 2022 new KBOX android phone app crashed, how to do? - admin - 02-14-2022
Because there are many Android phone models, some may have compatibility problems. When you delete old KBOX app, installed a new version from Google Play Store , open app crashed. You can download and install this KBOX-debug version.
KBOX-RELEASE-202202261520-log.zip (Size: 22.42 MB / Downloads: 605)
download this ZIP file , after unzip, install the "KBOX_20220112_log.apk".
when you open the app , crashed, it will save the debug data on your phone via log file. You will find the log file at here:
path: myphone/Android/data/com.kincony.KControl/files/log
You can send to us this file by Email to hificat@163.com or post to our forum.
post content with follow information:
your phone brand, model, android OS verison. Then our software engineer will test it and make adaption work for you. if we solved, we will send you a new application APK file.