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Product support - Printable Version +- Smart Home Automation Forum (https://www.kincony.com/forum) +-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=1) +--- Forum: Suggestions and feedback on KinCony's products (https://www.kincony.com/forum/forumdisplay.php?fid=39) +--- Thread: Product support (/showthread.php?tid=2818) |
Product support - Philadam - 04-20-2023 Do you support your products sold by other vendors on Aliexpress like Jijun Automatic Store? RE: Product support - admin - 04-20-2023 there are some agent on aliexpress. the KinCony official store is : kincony.aliexpress.com RE: Product support - Philadam - 04-21-2023 But they have a better price and free shipping. You still didn't answer my question. If I buy from them, do you support your product through them? RE: Product support - admin - 04-21-2023 KinCony official store have best service. agent just sell hardware. RE: Product support - Philadam - 04-21-2023 So you won't support hardware unless it is purchased from your offical store? RE: Product support - admin - 04-21-2023 As long as it is our product, we will provide technical support, but when purchasing from the official store, there will be better solutions and services when encountering problems. Otherwise, when you encounter problems, you may need to contact the agent first. |