Smart Home Automation Forum
Product support - Printable Version

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+-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=1)
+--- Forum: Suggestions and feedback on KinCony's products (https://www.kincony.com/forum/forumdisplay.php?fid=39)
+--- Thread: Product support (/showthread.php?tid=2818)



Product support - Philadam - 04-20-2023

Do you support your products sold by other vendors on Aliexpress like Jijun Automatic Store?


RE: Product support - admin - 04-20-2023

there are some agent on aliexpress. the KinCony official store is : kincony.aliexpress.com


RE: Product support - Philadam - 04-21-2023

But they have a better price and free shipping.
You still didn't answer my question.
If I buy from them, do you support your product through them?


RE: Product support - admin - 04-21-2023

KinCony official store have best service. agent just sell hardware.


RE: Product support - Philadam - 04-21-2023

So you won't support hardware unless it is purchased from your offical store?


RE: Product support - admin - 04-21-2023

As long as it is our product, we will provide technical support, but when purchasing from the official store, there will be better solutions and services when encountering problems. Otherwise, when you encounter problems, you may need to contact the agent first.