02-24-2026, 03:37 PM
(02-21-2026, 11:17 AM)admin Wrote: can you take a video of your problem, send to whatsapp number: +86-15381188302
unfortunately, WhatsApp is not working.
And without a video, I explained the problem in sufficient detail.
If the connection to the Internet is only via GPRS, then in the application on the phone, the device remains offline, although when connected to the device via AP wifi (192.168.4.1) on the Monitor tab, it shows that
GPRS : connected
Tuya : connected
I also noticed that there is no time synchronization, although the NTP server is registered, the time zone is set - the clock counts down from January 1, 1970.
I also looked at the logs on the Tuya website - the device after rebooting connects to the Tuya cloud for just a couple of minutes and then falls off due to a timeout