06-29-2023, 05:00 PM
06-29-2023, 10:48 PM
my means take a photo of your error. most important is check your tuya account which server location working for you tuya account.
07-02-2023, 06:14 PM
Boa Tarde, tem licença para o Brasil?
Você tem que conferia a sua região, pode estar diferente da que esta usando, exemplo central Europe e Western US
(06-29-2023, 05:00 PM)kramm Wrote: [ -> ]código de ligação: https://m-eu.smart321.com/EUG5L0vUWSagoO7A
Você tem que conferia a sua região, pode estar diferente da que esta usando, exemplo central Europe e Western US
07-02-2023, 10:12 PM
usually if can't use, mainly chose the wrong server location of your tuya account.
07-19-2023, 03:55 AM
(01-29-2023, 02:55 PM)admin Wrote: [ -> ]here is Tuya licence for "KCS" firmware , it can let your KC868-A series board remote control by internet.
1:telll us your email, we will send the licence to your email
2:tell us your area(choose from :China/Westen US/Eastern US/Central Europe/Western Europe/India)
IMPORTANT: check for your tuya account, which REGION you have registered.
Check in your tuya or smart life mobile phone app: Me -- Settings -- Account and Security -- Region
according to the "Region" visit here (https://developer.tuya.com/en/docs/iot/o...i0ku9l07qb) to check your server location.
if you really don't know how to check, just send us your tuya or smart life app account name, we will check for you.
3:tell us you model(choose from Kincony A4/A6/A8/A8S/A16/A32/A64/A128/E16S/AI/AK)
4: The license has no time limit, and the tuya platform provides corresponding services and guarantees
5:Once sold, it cannot be returned or refund
6:One licence only for one product
Tuya internet cloud server locate in 6 positon in the world:
Location-A: China
Location-B: Western US
Location-C: Eastern US
Location-D: Central Europe
Location-E: Western Europe
Location-F: India
please tell us which server location your app account used. such as if your account is "Western Europe" ,tell us "Location-E: Western Europe".
if you want to order, please contact with us, you can pay by PayPal or Bank account. Every Tuya licence for one board, 5usd/pc, no time limit.
Paypal account: hificat@163.com
after you paid 5usd, please send email to web@kincony.com add these information:
your paypal paid number and screen photo, board model, server-location and your email. such as:
KC868-A4 , Location-D: Central Europe receive licence email: xxx@xxx.xx
Just got my tuya license but after I input all the details it shows disconnected. Any advise? thanks
07-19-2023, 05:03 AM
which board model? check your server location whether is correctly.
07-19-2023, 05:40 AM
(07-19-2023, 05:03 AM)admin Wrote: [ -> ]which board model? check your server location whether is correctly.Im using the KC868-E16S.
when I enter the info that Kincony email to me on the KCS web/Tuya and check it on the monitor tuya is red and disconnected. Try change different region but still. Thanks.
08-03-2023, 12:39 AM
(07-02-2023, 06:14 PM)WAGNER RAMOS Wrote: [ -> ]Boa Tarde, tem licença para o Brasil?
(06-29-2023, 05:00 PM)kramm Wrote: [ -> ]código de ligação: https://m-eu.smart321.com/EUG5L0vUWSagoO7A
Você tem que conferir a sua região, pode ser diferente do que está usando, exemplo central Europe e Western US
Consigo trocar a região que escolhi? comprei a central Europa.
10-28-2023, 07:10 PM
Hello
im use kincony KC868-A8 & A16 & A32 with tuya license but i have problem when i use alexa ,The keys do not appear in Alexa except through scenes, but when you create a scene for a specific key, only the option to turn it on or turn it off only appears, I mean I cant make order from Alexa "turn swich 1 on" and "turn swich 1 off".
im use kincony KC868-A8 & A16 & A32 with tuya license but i have problem when i use alexa ,The keys do not appear in Alexa except through scenes, but when you create a scene for a specific key, only the option to turn it on or turn it off only appears, I mean I cant make order from Alexa "turn swich 1 on" and "turn swich 1 off".
10-28-2023, 11:49 PM
tuya license not support voice control by alexa or google home speaker.