Posts: 9,077
Threads: 1,202
Joined: Oct 2020
Reputation:
235
can you test with another computer? if really have issue with hardware, we will re send you a new KC868-AG.
Posts: 15
Threads: 1
Joined: Sep 2024
Reputation:
0
Hi, i bought a new laptop. asus TUF. with this unit the KC868-AG still not able to detect. it's getting usb ding-dong on and off repeatedly.
i think that unit is faulty. second unit is working fine.
Posts: 9,077
Threads: 1,202
Joined: Oct 2020
Reputation:
235
tell us your order number , which store you have bought.
Posts: 15
Threads: 1
Joined: Sep 2024
Reputation:
0
From Aliexpress.
Order date: Feb 13, 2025
Order ID: 8198010352889552
please note I'm now in Singapore whereas the two units originally sent to my Australian address.
Posts: 9,077
Threads: 1,202
Joined: Oct 2020
Reputation:
235
ok, we will re send you a new AG controller. after sent will tell you tracking number by Aliexpress message.