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A24 with to broken relay

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A24 with to broken relay
simpl3x Offline
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#1
06-30-2025, 08:26 PM
Hi, I just install one new KC868-A24 and after power on it - two relays are constantly closed, they supply voltage to the lamp. 
this is a defective device. what should I do?


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admin Offline
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#2
06-30-2025, 11:25 PM
do you have download KCS v2 firmware by USB-C cable firstly? Because new device no firmware in ESP32.
YouTube: https://www.youtube.com/c/KinCony
Online Store: https://shop.kincony.com
Alibaba Store: https://kincony.en.alibaba.com/
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simpl3x Offline
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#3
07-01-2025, 01:40 PM (This post was last modified: 07-01-2025, 01:43 PM by simpl3x.)
I download firmware from forum, after I download firmware from ESPHome.
I can manage device over HomeAssistant, but two relays always closed. I can hear them clicking, but nothing changes.
What I need to do? I need reset it? do I need to re-download the firmware KCSv2 or from ESPHome?
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#4
07-01-2025, 11:38 PM
can you take a video of your problem, send to whatsapp number: +86-15381188302
what load you have connected with these relay before?
YouTube: https://www.youtube.com/c/KinCony
Online Store: https://shop.kincony.com
Alibaba Store: https://kincony.en.alibaba.com/
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