KCS868-A6 not found

[admin]

oh, i see, this is not our official store. they are our agent. you can contact with seller, if have bought <3 months. tell seller to re send you a new PCB.

[alfredo]

Bummer, I thought it was your official store. I will buy from the official store in the future. Thanks a lot for the support!

[admin]

ok, this is our official store: https://kincony.aliexpress.com/store/1100463977

[markydarky]

I should have mentioned that before posting, I tried with several known good cables, including the one I use to sync my phone and the one I use to stream audio.

Did you ever figure this out? I'm having same issue. No luck on linux or mac though I can get other esp32 devices recognized.

[admin]

sometimes need change usb-c cable, use high quality usb-c cable.

[markydarky]

sometimes need change usb-c cable, use high quality usb-c cable.

I've tried several including ones that work with other devices.

[admin]

if really can't work, where you buy from ? you can contact with seller re send you a new PCB.

[markydarky]

I got it from the Ali Express Kincony store.

[admin]

tell us your order number.

[markydarky]

8199829771805789